HCUL COVID-19 Pandemic Response

Hawaii Credit Union League is open for business even though our building is closed due to the COVID-19 pandemic. In accordance with Governor David Ige’s Stay at Home/Work from Home order, League staff will work from home beginning March 24 through June 30 or as directed by the Governor. Office hours remain the same – Monday to Friday from 8:00am to 4:30pm. Our member credit unions can expect the same level of service from your League during this time. 

COVID-19 Links for Credit Unions 

CUNA COVID-19 Resources for Credit Unions 
CUNA Mutual Group Rise Above Your Risk: Branch Reopening Playbook
CUNA Mutual COVID-19 Resources for Credit Unions 
NCUA COVID-19 Resources for Federal Credit Unions 
CUES COVID-19 Resources
FREE generic CU videos with safety and soundness messaging
FREE downloadable digital ads

 

COVID-19 Resources for Consumers

The heart of credit union philosophy from its beginning has been its unique concept of human service in the economic field. It is staying close to the sides of its members.  It is helping them in every social and economic and financial transaction that comes into their lives.

Below is a list of Hawaii Credit Union League member credit unions with the latest adjusted business hours and/or branch closings.  Links (if available) take you to individual credit union sites for more information.  Please contact your credit union if you need assistance during the COVID-19 pandemic.

covid19 DOH bulletin

The impact of COVID-19 (coronavirus) on residents and communities changes daily. The State Department of Health instituted a new web page to provide useful information to the entire state that is timely and easily understood.

Please click here to read the daily updates.

If you want to learn more about COVID-19, visit the CDC's resource center Hawaii State Health Department website or Hawaii Emergency Management Agency website. Please take care of yourself and those around you and do not hesitate to contact your credit union for any assistance.

Funding for small businesses on Oahu

Honolulu Mayor Kirk Caldwell unveiled a new wave of financial assistance called the Small Business Relief and Recovery Fund. This fund will provide up to $10,000 to help local small businesses.  

CREDIT UNION DIRECTORY                 

Credit unions are here to help you 
The leaders of Hawaii’s credit unions continue to monitor the latest updates regarding coronavirus disease (COVID-19). Your credit union is here to help with any financial services you need during these difficult times.

Access to your money  
At many credit unions, the safest and easiest way to access your money 24 hours a day during this pandemic is through online banking services. If your credit union offers online and/or mobile banking, now is a great time to sign up! Call your credit union for more information.

If you need to visit your credit union’s branches, please check for any changes in business hours. Using drive through service or ATMs is being encouraged.

If you’ve been financially impacted by this pandemic, contact your credit union to discuss your options and help guide you through these uncertain times. Member-owned credit unions are here to support you now, more than ever. 

Protect yourself from cyber scams 
It is important to note that your credit union will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information over the phone. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.

We’re here if you need any additional assistance 
If you want to learn more about COVID-19, visit the CDC's resource center Hawaii State Health Department website or Hawaii Emergency Management Agency website. Please take care of yourself and those around you and do not hesitate to contact your credit union for any assistance.

Aloha Pacific FCU  (808) 531-3711
All APFCU branches and the Kekaha CU branch have returned to regular operating hours.Senior Hour will continue to be observed during the first hour of operation at each branch Monday-Thursday.
The Hawaii National Guard CU branch will close permanently on June 30,OTS Employees CU branches will remain temporarily closed until further notice.
Shared branching services will be discontinued for non-members until further notice. APFCU members can still continue to make shared branching transactions.

Big Island FCU (808) 935-9778
Effective May 1, 2020 All branch hours:
Monday - Thursday - 9:00am - 1:00pm
Friday - 9:00am - 4:00pm
The first half hour of operation is reserved for our kupuna and high-   risk members.
Calls will be answered Monday - Friday 9:00am - 4:00pm
CO-OP shared branching has been discontinued until further notice.

CU Hawaii FCU (808) 933-6700
Effective March 25, will start limiting access into branch lobbies.
Current operational hours will be maintained but only a few
  members will be allowed into the lobby at one time.

Ewa FCU (808) 681-3033
Effective 3/30 new office hours (until further notice)
  Monday – Friday 8:30AM – 3:30PM.

Garden Island FCU  (808) 245-2712
Lihue and Koloa branches open. Members strongly encouraged to take advantage of other options and resources available.
Call Center (808) 245-2712 or (808) 742-6733 during regular         business hours Mon – Thurs 8:30 AM – 4:30 PM Friday 8:30 AM –     5:30 PM.
Online Banking www.gardenislandfcu.com
Mobile banking search for Garden Island FCU Mobile from your App     Store or Google Play.
Telephone Banking Services 1-800-561-8014.
Access to nearly 30,000 Surcharge-FREE ATMs through the CO-OP   Network.

Gather FCU (808) 245-6791
'Ele'ele branch Mon-Fri 9am-3pm.
'Kapa'a branch - Mon-Fri 9am-3pm; drive up 9am-4:30pm
Kukui Grove branch - Mon-Fri 9am-3pm. Sat temporarily closed
Waimea branch -  9am-11am. 
Lihue branch - Temporarily closed

Glover FCU (808) 218-7509
Normal business hours.

Hamakua FCU (808) 964-5566
NORMAL OFFICE HOURS ARE BACK!
Beginning Monday, May 18th, 2020 our hours will be:
Monday – Thursday • 8:30 am – 4:30 pm
Friday • 9:00 am – 5:00 pm
Kupuna Hours: Wednesdays, 8:30 – 9:30
SOCIAL/PHYSICAL DISTANCING AND FACE MASK RULES ARE STILL IN EFFECT

Hawaii Central FCU (808) 536-3677
Main Branch and will remain open for business. Queen’s Hospital Harkness Branch hours MONDAY – THURSDAY 8:00am – 4:30pm, FRIDAY 7:15am – 4:30pm.The Queen’s Medical Center-West Oahu pop-up branch is closed until further notice.

Hawaii Community FCU (808) 930-7700
In branch services by appointment only - cash withdrawals, online banking enrollment, money orders, cashier checks and safety deposit boxes.
Effective April 20 Kaloko In-branch hours Monday-Thursday: 8:30 a.m. - 4:30 p.m., Friday: 8:30 a.m. - 6 p.m.
Kupuna hours - all branches, 8:30am-10am. 
Temporary discontinuation of shared branching at all branches.
Drive-up service hours - Hilo Mon -Thu.: 8:30 a.m. - 4:30 p.m.;
  Fri.: 8:30 a.m. - 5 p.m.;Kailua  Mon-Thur 7:30am-5pm,
  Fri 7:30am-6pm; Kaloko Mon-Thurs 7:30am - 6 pm, Fri 7:30am-6pm.

Hawaii County EFCU (808) 935-2969 
Effective immediately, Drive-up hours will remain open 7:45 a.m. to 4:30 p.m. Lobby hours open from 9:00 a.m. to 1:00 p.m. Phone lines will be open from 7:45 a.m. to 4:30 p.m.

Hawaii FCU (808) 847-1371
Monday – Thursday 10:00am – 4:00pm*, Friday 10:00am – 5:00pm*, Saturday 9:00am – 12noon. 
  *Effective March 24, 2020

Hawaii First FCU (808) 885-7349
Branches open Mondays – Fridays 9am to 1pm, Saturdays closed. Online services remain accessible 24/7.
Community Resource Center services may be provided online or by phone. Call (808) 933-6600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Hawaii Law Enforcement FCU (808) 973-4311
 Pearl City, Pearl City Stations, Kapolei, and Main Station branches are temporarily closed. Our Main Branch at 1537 Young Street remains open Monday to Friday from 7:30 a.m. to 3:30 p.m.
Shared Branch Access: Currently, HLEFCU members may access their accounts at the following Hawaii credit unions:

Big Island FCU
Gather FCU
Hawaii FCU
Hawaii Central FCU
Honolulu FCU (HOCU)
Honolulu Fire Department FCU
Ko'olau FCU
Pearl Hawaii FCU
Valley Isle Community FCU

Members of the above credit unions are also welcome to visit our Main Branch to access their accounts.

Hawaii Schools FCU (808) 521-0302

Hawaii State FCU (808) 587-2700
Effective Monday, June 1, all Hawaii State FCU branches will open and operate during normal business hours.
Ali‘i Branch
Monday - Friday: 7:30 a.m. to 5:00 p.m.; State Paydays: 7:00 a.m. to   5:00 p.m.; Closed Saturday and Sunday
Main Branch
Monday - Friday: 7:30 a.m. to 5:00 p.m.; State Paydays: 7:00 a.m. to   5:00 p.m.; Closed Saturday and Sunday
Ewa Beach Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Hawaii Kai Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Kahului Branch
Monday - Friday: 8:00 a.m. to 5:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Kaimuki Branch
Monday - Friday: 8:00 a.m. to 5:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Kaneohe Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Kapolei Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Mililani Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; Saturday: 9:00 a.m. to 1:00 p.m.
Salt Lake Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; Saturday: 9:00 a.m. to
  1:00 p.m.
Pearlridge Branch
Monday - Friday: 9:00 a.m. to 6:00 p.m.; NEW Saturday Hours:
  9:00 a.m. to 1:00 p.m.

Hawaiian Electric EFCU NEW phone # (808) 451-3693
Regular hours - Mon-Fri 7:30am - 4pm

Hawaiian Financial FCU (808) 832-8700
Bishop Branch Monday 7:30am - 3:30pm, closed for lunch
  10:30am - 11:15am, Tuesday, Wednesday, Thursday closed.
Friday 7:30am - 3:30pm, closed for lunch 10:30am - 11:15am
Fort Street Mililani branches closed until further notice.
Sheraton Branch Monday, Wednesday, Friday 8:00am - 4:00pm,     closed for lunch 12:00pm - 12:45pm
Tuesday, Thursday closed.

HawaiiUSA FCU (808) 534-4300  
Effective Monday June 1, 2020 all 14 HawaiiUSA branches on Oahu, Maui, and the Big Island will be open:
Monday – Thursday 9:00 a.m. – 5:00 p.m.
Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m. (IEG and Aloha branches closed)
Call center hours will be:
Monday – Friday 8:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Our ATMs and Digital Banking remain available to you day and night, so you always have options to manage your money wisely.

HELCO FCU (808) 238-3500
Effective through May 31, 2020
8:00 am - 9:00 am for Kupuna only, 9:00 am - 2:00 pm for all members.

HFS FCU  (808) 930-1400
All branches remain open for business however, beginning March 25, the first hour of business at each branch is designated for senior citizens (Kupuna Hour). This will be in effect Monday – Friday.

Hickam FCU (808) 423-1391 
All Branches are open and observing normal business hours except the Pearlridge Branch which is operating within the Pearlridge Center special mall hours.
Pearlridge Branch (Until further notice)
Monday through Friday: 11:00 am - 6:00 pm.
Saturday: 11:00 am - 3:00 pm

HMSA EFCU (808) 948-5154 
The main office will beback to normal hours starting May 18th, this includes re-opening on Wednesdays.
Kapolei’s hours will remain 7:30 a.m. - 11:30 a.m. for the time being.
Maui will re-open on June 5th, 2020 with its normal hours.

HONEA FCU (808) 841-2473
Regular hours Mon-Fri 9am to 2pm.

Honolulu FCU (HOCU) (808) 777-5646 
First half-hour of operation reserved for kupuna/high risk members.
Airport branch - Mon, Tues, Thur - 8am-3:45pm, Fri 7:30am -3:45pm,   Sat 9am-1pm. 
Ewa Branch - Mon-Thur - 9am-5pm, Fri 9am-5:30pm, Sat 9am-1pm 
Moiliili branch - Mon-Thur 8:30am-4pm, Fri 8:30am-5pm,
Sat 9am-1pm. 

Federal building and Tripler branches closed until further notice.

Honolulu Fire Department FCU (808) 853-2355
Effective immediately and until further notice:
Walk-in and public lobby hours have been modified to 8:00 am to 2:00 pm on weekdays.

  • Credit union staff is available to members each weekday from 8:00 am to 4:00 pm for telephone support or pre-scheduled appointments.
  • For HFD & Firefighters, full hours on HFD paydays, 8:00 am to 4:00 pm.
  • For CO-OP Shared Branch members, transactions limited to public lobby hours.
  • For all other visitors, please call to arrange any visits.

The credit union will continue to observe all City & County of Honolulu and Federal Reserve holidays.

Hotel & Travel Industry FCU (808) 942-5115
Normal business hours. Encouraging members to use online and     mobile banking.

Kahuku FCU (808) 293-9063
Regular hours Mon-Fri 8am-4pm, closed noon to 1pm.
  Sat 8am-12noon.

Kahului FCU (808) 871-7705
Effecitve May 29 extended hours Mon-Fri 9am-4pm.

Kamehameha FCU (808) 842-9660
Mon–Fri  9:30 am. – 1:30 pm

Kauai Government EFCU (808) 245-2463
Lihue Branch during regular business hours exclusively through     drive-thru window. Mon–Tue 7:45 am – 4:30 pm, Wed–Thu 8:30 am –  4:30 pm, Fri 8:30 am – 6:00 pm.
Will continue to serve members through telephone, email, and online    banking.

Kauai Teachers FCU (808) 245-3753
Lobby hours 10am-2pm for transaction services only.
Loan application are by appointment only.
Staff continue to report to work from 8:30am-3pm for phone service.

Koolau FCU (808) 254-3566
Kailua branch - Mon-Wed 9am- 1pm, Thur- Fri 11am-1pm,
  Sat 9am-1pm

Kuakini Medical & Dental FCU (808) 687-6280
Normal business hours.

Lanai FCU (808) 565-6522
Effective April 7-30
Monday -Friday 10:00 am- 2:00pm

Local Union 1186 IBEW FCU (808) 848-1599
Normal business hours. Servicing members by phone and email only.
Walk in by appointment only.

Maui County FCU (808) 244-7968
Starting 3/30 Kahului branch closed.
Wailuku & Lahaina branch Monday to Thursday – 9 am -3pm,
  Friday – 9am -5pm.
Suspending Saturday hours.

Maui FCU (808) 873-5050
Main branch Monday thru Thursday: 8:30am to 4:30pm, Friday: 8:30am to 5:30pm.
Ho’okele Partnership Station (inside Aloha Pacific FCU), *Senior Hour observed Monday thru Thursday from 9:00am – 10:00am, Tuesday thru Friday 9:00am-5:00pm, Saturday 9:00am – 1:00pm
Ho'okele Partner Station: A Maui FCU Member Service Representative will not be present Tuesday - Friday at this location and will only be available on Saturdays. Aloha Pacific Federal Credit Union staff may assist you with your deposits, loan payments and share withdrawals. You must know your account number and present a photo I.D.
Hana Branch Monday, Wednesday, Friday 9 am - 12 pm; 2 pm-4 pm. Hours may vary, please call 248.8307 before visiting.

Maui Teachers FCU (808) 242-2997
Normal business hours, temporary discontinuation of shared     branching services for nonmembers.

McBryde FCU (808) 335-3365
Normal business hours.

McCabe Hamilton & Renny FCU (808) 384-1214

Molokai Community FCU (808) 553-5328
Effective March 25 Kaunakakai (main office) Mon-Fri 9am-3pm 
Ho’olehua Branch Monday – Friday 8:00 am – 2:00 pm

Oahu FCU  (808) 521-6727
Normal business hours

Onomea FCU (808) 964-1031
Normal business hours

Pearl Hawaii FCU  (808) 737-4328
ADJUSTED HOURS. Waipio, Waianae, Airport, Ewa (MON - THURS 9am - 4pm, FRI 9am - 5pm, SAT 9am - 2pm), Honolulu & Pearl Harbor Temporarily Closed

Plumbers & Fitters Local 675 FCU (808) 536-5454 
Normal business hours.

Schofield FCU (808) 624-9884
The Credit Union is returning to normal office hours from 8:30am to 4:00pm effective May 4, 2020.

St Francis Medical Center FCU (808) 547-6229

Valley Isle Community FCU (808) 877-3232
Social Distancing in Effect
We are limiting the number of members at the teller line by location. Please stand on the blue tape markers, spaced 6ft apart and move up as members exit the branch. Anyone who is not conducting a transaction will not be permitted inside.
• Kahului Br. Maximum of 5
• Lahaina Br. Maximum of 3
• Branch Closures
Wailuku Br. Closed Effective March 23rd
Walmart Br. Closed Effective March 28th
• Modified Branch Hours
 Lahaina Br. Closed for Lunch from 12:30pm – 1:45pm.

Waialua FCU (808) 637-5980 
Effective May 11, 2020
Permanent hours are now M-F, 8:30 – 4:00pm.

Wailuku FCU (808) 244-7981
Normal business hours, however will be greeting members outside the branch and limiting the amount of members in the lobby.