HCUL COVID-19 Pandemic Response

Hawaii Credit Union League is open for business even though our building is closed due to the COVID-19 pandemic. In accordance with Governor David Ige’s Stay at Home/Work from Home order, League staff will work from home beginning March 24 through August 31 or as directed by the Governor. Office hours remain the same – Monday to Friday from 8:00am to 4:30pm. Our member credit unions can expect the same level of service from your League during this time. 

COVID-19 Links for Credit Unions 

CUNA COVID-19 Resources for Credit Unions 
CUNA Mutual Group Rise Above Your Risk: Branch Reopening Playbook
CUNA Mutual COVID-19 Resources for Credit Unions 
NCUA COVID-19 Resources for Federal Credit Unions 
CUES COVID-19 Resources
FREE generic CU videos with safety and soundness messaging
FREE downloadable digital ads

 

UPDATED Hawaii COVID-19 Rules & Regulations (8/7/20)

Oahu parks and beaches, which reopened in May, closed again on Saturday, August 8. Gov. David Ige and Mayor Kirk Caldwell announced the new order, which they call “Act With Care — Do Not Gather,” at a news conference last week.

The closures include all pools, playgrounds, courts, fields, exercise equipment, dog parks, skate parks, the Koko Crater tramway and the People’s Open Markets. The order runs through midnight Sept. 4, although the end date may change depending on the circumstances, city officials said.

Governor Ige also reinstated the interisland quarantine, effective Tuesday, August 11 through August 31. It requires anyone arriving by air on any island except Oahu to quarantine for 14 days.

Mahalo to the Chamber of Commerce Hawaii for providing updated one-pager guides in accordance with these changes. You may download a three-page flyer that details (by County) the new regulations.

COVID-19 Resources for Consumers

The heart of credit union philosophy from its beginning has been its unique concept of human service in the economic field. It is staying close to the sides of its members.  It is helping them in every social and economic and financial transaction that comes into their lives.

Below is a list of Hawaii Credit Union League member credit unions with the latest adjusted business hours and/or branch closings.  Links (if available) take you to individual credit union sites for more information.  Please contact your credit union if you need assistance during the COVID-19 pandemic.

covid19 DOH bulletin

The impact of COVID-19 (coronavirus) on residents and communities changes daily. The State Department of Health instituted a new web page to provide useful information to the entire state that is timely and easily understood.

Please click here to read the daily updates.

If you want to learn more about COVID-19, visit the CDC's resource center Hawaii State Health Department website or Hawaii Emergency Management Agency website. Please take care of yourself and those around you and do not hesitate to contact your credit union for any assistance.

More consumer COVID-19 resources

Consumer Financial Protection Bureau (CFPB) Coronavirus information  
CFPB Information about the stimulus checks and prepaid cards 
Coronavirus Scams 
Managing your finances including tools to help consumers who can't pay their bills  
Dealing with debt during the coronavirus pandemic: Tips to help ease the impact 
New! Fight against elder financial fraud 

The Federal Trade Commission: Unemployment scams 
Unemployment benefits fraud puts workers at risk of more ID theft  
Is a scammer getting unemployment benefits in your name?

Funding for small businesses on Oahu

Honolulu Mayor Kirk Caldwell unveiled a second wave of financial assistance called the Small Business Relief and Recovery Fund. This fund will provide up to $10,000 to help local small businesses.  

CREDIT UNION DIRECTORY                 

Credit unions are here to help you 
The leaders of Hawaii’s credit unions continue to monitor the latest updates regarding coronavirus disease (COVID-19). Your credit union is here to help with any financial services you need during these difficult times.

Access to your money  
At many credit unions, the safest and easiest way to access your money 24 hours a day during this pandemic is through online banking services. If your credit union offers online and/or mobile banking, now is a great time to sign up! Call your credit union for more information.

If you need to visit your credit union’s branches, please check for any changes in business hours. Using drive through service or ATMs is being encouraged.

If you’ve been financially impacted by this pandemic, contact your credit union to discuss your options and help guide you through these uncertain times. Member-owned credit unions are here to support you now, more than ever. 

Protect yourself from cyber scams 
It is important to note that your credit union will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information over the phone. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.

We’re here if you need any additional assistance 
If you want to learn more about COVID-19, visit the CDC's resource center Hawaii State Health Department website or Hawaii Emergency Management Agency website. Please take care of yourself and those around you and do not hesitate to contact your credit union for any assistance.

Aloha Pacific FCU  (808) 531-3711
All APFCU branches and the Kekaha CU branch have returned to regular operating hours.Senior Hour will continue to be observed during the first hour of operation at each branch Monday-Thursday.

The Hawaii National Guard CU branch will close permanently on June 30,OTS Employees CU branches will close permanently on July 31.

Shared branching services will be discontinued for non-members until further notice. APFCU members can still continue to make shared branching transactions.

Big Island FCU (808) 935-9778
All branches have resumed normal business hours.

CU Hawaii FCU (808) 933-6700
On June 15, 2020, all branch lobbies will be open to serve our members. Please adhere to the following to keep us all safe.

  • All members entering the credit union or standing in line for
    other services located outside of the lobby must wear a
    mask. Exceptions will be made for children 2 years of age
    or younger, or members with breathing issues.
  • Maintain proper social distancing of at least 6 feet while in
    the credit union, standing in line to use an ATM or a remote
    teller station (RTS) unit.

Effective June 30th our branches with a drive-thru will return to single transactions only.

Ewa FCU (808) 681-3033
Effective June 1: Normal business hours:
Monday – Friday 8:30AM – 4:30PM. 

Garden Island FCU  (808) 245-2712
Lihue and Koloa branches open. Members strongly encouraged to take advantage of other options and resources available.
Call Center (808) 245-2712 or (808) 742-6733 during regular business hours Mon – Thurs 8:30 AM – 4:30 PM Friday 8:30 AM – 5:30 PM.
Online Banking www.gardenislandfcu.com
Mobile banking search for Garden Island FCU Mobile from your App Store or Google Play.
Telephone Banking Services 1-800-561-8014.
Access to nearly 30,000 Surcharge-FREE ATMs through the CO-OP   Network.

Gather FCU (808) 245-6791 
Offices are now back to regular hours
Kukui Grove:
Monday - Friday / 9:00am to 5:00pm
Monday - Friday Drive-Up / 9:00am to 4:30pm
Saturday / 9:00am to 12:00pm
Saturday Drive-Up / 9:00am to 11:30am 
Līhu'e Office:
Monday - Tuesday / 7:45am to 3:45pm
Wednesday - Friday / 9:00am to 5:00pm
Kapa'a Office:
Monday - Friday / 9:00am to 5:00pm
Monday - Friday Drive-Up / 9:00am to 4:30pm
'Ele'ele Office:
Monday - Friday / 9:00am to 5:00pm
Waimea Office:
Monday - Friday / 9:00am to 5:00pm

Glover FCU (808) 218-7509
Normal business hours.

Hamakua FCU (808) 964-5566
NORMAL OFFICE HOURS ARE BACK!
Beginning Monday, May 18th, 2020 our hours will be:
Monday – Thursday • 8:30 am – 4:30 pm
Friday • 9:00 am – 5:00 pm
Kupuna Hours: Wednesdays, 8:30 – 9:30
SOCIAL/PHYSICAL DISTANCING AND FACE MASK RULES ARE STILL IN EFFECT

Hawaii Central FCU (808) 536-3677
Main Branch and will remain open for business. Queen’s Hospital Harkness Branch hours MONDAY – THURSDAY 8:00am – 4:30pm, FRIDAY 8:00am – 5:00pm.The Queen’s Medical Center-West Oahu pop-up branch is closed until further notice.

Hawaii Community FCU (808) 930-7700
As of June 15, 2020 we no longer require our members to make appointments to be serviced in our lobbies. However, we will monitor doors to ensure we do not exceed maximum occupancy to allow for safe distancing, as required by the Governor’s Proclamation and Mayor’s Emergency Rule.
As of June 15, 2020 we will also resume with accepting shared branching transactions.
We still reserve 8:30am – 10:00 am for kupuna hours for seniors and those most at risk.

Hawaii County EFCU (808) 935-2969 
Effective June 1, 2020, we have expanded our hours to serve our members. Drive-up hours will remain open from 7:45 a.m. to 4:30 p.m. Lobby hours will be available from 9:00 a.m. to 4:00 p.m. Phone lines will be open from 7:45 a.m. to 4:30 p.m.

Hawaii FCU (808) 847-1371
Monday - Friday 9:00am - 10:00am Kupuna Hour
Monday – Thursday 10:00am – 4:00pm*, Friday 10:00am – 5:00pm*, Saturday 9:00am – 12noon. 
  *Effective March 30, 2020

Hawaii First FCU (808) 885-7349
Branch Hours are currently M-F 9am to 1pm, Wednesdays 1pm-2pm are reserved for at-risk/kupuna members, closed Saturdays. Online services remain accessible 24/7.
Community Resource Center services may be provided online or by phone. Call (808) 933-6600.

Hawaii Law Enforcement FCU (808) 973-4311
Pearl City Stations, Kapolei, and Main Station branches are temporarily closed. Our Main Branch at 1537 Young Street remains open Monday to Friday from 7:30 a.m. to 3:30 p.m.
Pearl City Branch reopens June 22 Monday to Friday from 7:30 a.m. to 3:30 p.m.
Shared Branch Access: Currently, HLEFCU members may access their accounts at the following Hawaii credit unions:

Big Island FCU
Gather FCU
Hawaii FCU
Hawaii Central FCU 
Hawaii Community FCU 
Hawaii Schools FCU
Honolulu FCU (HOCU)
Honolulu Fire Department FCU
Ko'olau FCU
Pearl Hawaii FCU
Valley Isle Community FCU

Members of the above credit unions are also welcome to visit our Main Branch to access their accounts.

Hawaii Schools FCU (808) 521-0302  
Monday, Tuesday, Thursday - 8:30AM to 5:00PM · Wednesday - 8:30AM to 4:00PM · Friday - 8:30AM to 6:00PM · Saturday, Sunday - Closed

Hawaii State FCU (808) 587-2700

New temporary hours for each branch are effective Monday, August 3, 2020.

Ali‘i Branch
Monday – Friday: 8:00 a.m. to 4:00 p.m.

Ewa Beach Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Halekauwila (Main) Branch
Monday – Friday: 8:00 a.m. to 4:00 p.m.

Hawaii Kai Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Kaimuki Branch
Monday – Wednesday: 8:00 a.m. to 4:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Kaneohe Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Kapolei Branch
Monday, Tuesday & Thursday: 9:00 a.m. to 5:00 p.m.
Wednesday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Mililani Branch
Monday, Tuesday & Thursday: 9:00 a.m. to 5:00 p.m.
Wednesday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Pearlridge Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Salt Lake Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

Kahului Branch (Maui)
Monday – Wednesday: 8:00 a.m. to 4:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.

The first hour of operation at all locations remains reserved for seniors and members living with serious pre-existing conditions.

Most credit union services remain by APPOINTMENT ONLY.
We now offer convenient online appointment scheduling for some services, including notary, loan processing, new accounts, and signature guarantee. Simply select the desired service, branch location, day, time and the individual you want to meet with, then submit. You’ll receive an email confirming your appointment.
Schedule your appointment here.

 To schedule appointments for other services, call our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.

Hawaiian Electric EFCU NEW phone # (808) 451-3693
Regular hours - Mon-Fri 7:30am - 4pm

Hawaiian Financial FCU (808) 832-8700
Bishop branch Monday-Thursday closed.  Friday 7:30am - 1:00pm,   closed for lunch 10:30am - 11:15am.
  Friday 7:30am - 3:30pm, closed for lunch 10:30am - 11:15am
Effective 6/15/20: Fort Street branch Monday-Friday 8:00am-4:00pm,   Saturday closed. 
Mililani branch closed until further notice.
Sheraton Branch Monday, Tuesday, Thursday closed. Wednesday,   Friday 8:00am - 4:00pm, closed for lunch 12:00pm - 12:45pm
Airport Industrial branch Monday CLOSED; Tuesday 8:30am - 1:30pm      closed for Lunch: 10:30am - 11:15am Wednesday, Thursday: CLOSED
  Friday:8:30am - 1:30pm; 10:30am - 11:15am closed for lunch. 
Kapolei, Kunia, Maui, Pearl City branches: Monday-Friday 10:00am-       6:00pm; Saturday 9:00am- 5:00pm.

HawaiiUSA FCU (808) 534-4300  
Effective Monday June 1, 2020 all 14 HawaiiUSA branches on Oahu, Maui, and the Big Island will be open:
Monday – Thursday 9:00 a.m. – 5:00 p.m.
Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m. (IEG and Aloha branches closed)
Call center hours will be:
Monday – Friday 8:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Our ATMs and Digital Banking remain available to you day and night, so you always have options to manage your money wisely.

HELCO FCU (808) 238-3500
Effective through May 31, 2020 and may be extended as needed.
8:00 am - 9:00 am for Kupuna only, 9:00 am - 2:00 pm for all members.

HFS FCU  (808) 930-1400
All branches remain open for business however, beginning March 25, the first hour of business at each branch is designated for senior citizens (Kupuna Hour). This will be in effect Monday – Friday.

Hickam FCU (808) 423-1391 
All Branches are open and observing normal business hours except the Pearlridge Branch which is operating within the Pearlridge Center special mall hours.
Pearlridge Branch (Until further notice)
Monday through Friday: 11:00 am - 6:00 pm.
Saturday: 11:00 am - 3:00 pm

HMSA EFCU (808) 948-5154 
Modified work hours effective August 17th: Monday/Tuesday/Thursday Friday from 7:30am-1pm and closed on Wednesdays. Maui office will remain open with regular hours of Fridays – 10am-1pm. Kapolei office is closed August 14 and will reopen on Friday, August 21st from 7:30am-11:30am.

HONEA FCU (808) 841-2473
Regular hours Mon-Fri 9am to 2pm.

Honolulu FCU (HOCU) (808) 777-5646 
First half-hour of operation reserved for kupuna/high risk members.
Airport branch - Mon, Tues, Thur - 8am-3:45pm, Fri 7:30am -3:45pm,   Sat 9am-1pm. 
Ewa Branch - Mon-Weds - 9am-5pm, Thurs closed, Fri 9am-5:30pm,   Sat 9am-1pm 
Moiliili branch - Mon-Thur 8:30am-4pm, Fri 8:30am-5pm,
Sat 9am-1pm. 
Federal building and Tripler branches closed until further notice.

Honolulu Fire Department FCU (808) 853-2355
Effective immediately and until further notice:
Walk-in and public lobby hours have been modified to 8:00 am to 2:00 pm on weekdays.

  • Credit union staff is available to members each weekday from 8:00 am to 4:00 pm for telephone support or pre-scheduled appointments.
  • For HFD & Firefighters, full hours on HFD paydays, 8:00 am to 4:00 pm.
  • For CO-OP Shared Branch members, transactions limited to public lobby hours.
  • For all other visitors, please call to arrange any visits.

The credit union will continue to observe all City & County of Honolulu and Federal Reserve holidays.

Hotel & Travel Industry FCU (808) 942-5115
Normal business hours. Encouraging members to use online and mobile banking.

Kahuku FCU (808) 293-9063
Regular hours Mon-Fri 8am-4pm, closed noon to 1pm.
  Sat 8am-12noon.

Kahului FCU (808) 871-7705
Effective 07/01/2020 - Modified Office Hours: Mon-Thurs 9am - 4pm;
  Fri 9am - 5pm.

Kamehameha FCU (808) 842-9660
Mon–Fri  9:30 am. – 1:30 pm

Kauai Government EFCU (808) 245-2463
Effective 6/29/20 Mon-Thurs 8:30am - 4:30pm; Fri 8:30am - 5:30pm

Kauai Teachers FCU (808) 245-3753
Lobby hours 10am-2pm for transaction services only.
Loan application are by appointment only.
Staff continue to report to work from 8:30am-3pm for phone service.

Koolau FCU (808) 254-3566
Normal business hours.

Kuakini Medical & Dental FCU (808) 687-6280
Normal business hours.

Lanai FCU (808) 565-6522
Normal business hours: Monday through Friday: 8:30 a.m. – 4:30 p.m. Closed on Weekends and Holidays.

Local Union 1186 IBEW FCU (808) 848-1599
Normal business hours. Servicing members by phone and email only.
Walk in by appointment only.

Maui County FCU (808) 244-7968
Effective May 26, 2020, Maui County Federal Credit Union (FCU)’s Kahului branch at Maui Marketplace will reopen, Monday through Friday from 9:00 a.m. to 5:00 p.m. The Lahaina branch will go back to its normal hours of operation: Monday through Friday from 8:30 a.m. to 4:30 p.m. Earlier this month, the Wailuku branch resumed normal hours of operation Monday through Friday from 8:30 a.m. to 4:30 p.m.

Maui FCU (808) 873-5050
Main branch Monday thru Thursday: 8:30am to 4:30pm, Friday: 8:30am to 5:30pm.
Ho’okele Partnership Station (inside Aloha Pacific FCU), *Senior Hour observed Monday thru Thursday from 9:00am – 10:00am, Tuesday thru Friday 9:00am-5:00pm, Saturday 9:00am – 1:00pm
Ho'okele Partner Station: A Maui FCU Member Service Representative will not be present Tuesday - Friday at this location and will only be available on Saturdays. Aloha Pacific Federal Credit Union staff may assist you with your deposits, loan payments and share withdrawals. You must know your account number and present a photo I.D.
Hana Branch Monday, Wednesday, Friday 9 am - 12 pm; 2 pm-4 pm. Hours may vary, please call 248.8307 before visiting.

Maui Teachers FCU (808) 242-2997
Normal business hours, temporary discontinuation of shared branching services for nonmembers.

McBryde FCU (808) 335-3365
Normal business hours.

Molokai Community FCU (808) 553-5328
Effective March 25 Kaunakakai (main office) Mon-Fri 9am-3pm 
Ho’olehua Branch Monday – Friday 8:00 am – 2:00 pm

Oahu FCU  (808) 521-6727
Normal business hours

Onomea FCU (808) 964-1031
Normal business hours

Pearl Hawaii FCU  (808) 737-4328
ADJUSTED HOURS. Waipio, Waianae, Airport, Ewa (MON - THURS 9am - 4pm, FRI 9am - 5pm, SAT 9am - 2pm), Honolulu & Pearl Harbor Temporarily Closed

Plumbers & Fitters Local 675 FCU (808) 536-5454 
Normal business hours.

Schofield FCU (808) 624-9884
Normal office hours from 8:30am to 4:00pm.

St Francis Medical Center FCU (808) 547-6229

Valley Isle Community FCU (808) 877-3232
Social Distancing in Effect
We are limiting the number of members at the teller line by location. Please stand on the blue tape markers, spaced 6ft apart and move up as members exit the branch. Anyone who is not conducting a transaction will not be permitted inside.
• Kahului Br. Maximum of 5
• Lahaina Br. Maximum of 3
• Branch Closures
Wailuku Br. Closed Effective March 23rd
Walmart Br. Closed Effective March 28th

Waialua FCU (808) 637-5980 
Effective May 11, 2020
Permanent hours are now M-F, 8:30 – 4:00pm.

Wailuku FCU (808) 244-7981
Normal business hours, however will be greeting members outside the branch and limiting the amount of members in the lobby.