Video banking increases consumer satisfaction

Posted by Laurie Okawa-Moore
on "August 14, 2018 10:06 am"

New Study Shows Video Banking Improves Net Promoter Scores and Increases Satisfaction and Revenue

Vidyo's third annual report provides your credit union with unparalleled visibility into video banking trends via a survey of 288 financial services professionals and 4,144 consumers in North America and Europe.

Key Findings:

  • Consumers love video banking, and those who have tried it want to use it again
  • Credit unions that offer video banking are experiencing better outcomes, higher NPS (net promoter score) and higher sales
  • Choosing the right technology that can scale and integrate in a real banking environment is essential to success
  • Credit unions need to accelerate their video banking efforts or risk losing out to more nimble "digital native" competitors

View the infographic for a preview of the report or download the complete report.


Ready to get started with Vidyo? Contact Brenda Halverson today at This email address is being protected from spambots. You need JavaScript enabled to view it..