The National Credit Union Administration has awarded $1.9 million in grants to help 155 low-income credit unions increase outreach to underserved communities, improve digital services and security, and train employees.

Consistent Focus on Member Service Needs and Best Practices is Key to Successful Outcomes.

Planning to attend the League Regulatory & Governmental Affairs Conference in November? Come a day early to participate in the Western CUNA Management School (WCMS) Hawaii Ohana’s 19th Annual Sam Saplot Memorial Scholarship Golf Tournament. The tournament is set for Thursday, November 21, at the Kaneohe Klipper Golf Course. Proceeds from this tournament fund scholarships for Hawaii’s future credit union leaders to attend WCMS. 

Let your marketing campaigns shine brightly!

By: Roy Seifert, Client Trainer
John M. Floyd & Associates (JMFA)

What: The 401(k) Knowledge Deficit: Survey Reveals What and How Employees Need to Know About Their Retirement Plans

It is with great sadness that Hawaii Credit Union League says a final Aloha to Scot Tsuchiyama of Lihue, Kauai. Scot passed away on August 2, 2019, at Straub Clinic on Oahu. He was 58 years old.

Hawaii Central FCU and its members donated over 1,400 pounds of pet supplies (worth about $1,300) and a $250 check to Oahu SPCA as a part of their quarterly community outreach efforts. The contribution will provide several months’ worth of essential supplies for rescued animals

CU Hawaii FCU held its employee conference on August 24. This was the credit union’s second conference for 2019 and had 87 employees in attendance. During the conference, employees tasked with completing a team-building project. This time, the completed project took a heartwarming turn and brightened the lives of underprivileged kids in the community.

You've celebrated International Credit Union Day (ICU Day) with us in the past — make sure you're ready to celebrate again!

Each year, CUNA Mutual Group sends a representative to Hawaii to address each chapter’s International Credit Union Day celebration. This year Susan Hochsprung vice president of sales for CUNA Mutual Group will be in Hawaii during the third week of October for these events.

by Phil Seely, Senior Director of Portfolio Development for LSC

Credit card programs are one of many areas where the credit union difference shines. Credit unions generally have lower interest rates and a responsible reputation, based on the comparatively low industry delinquency and charge-off rates reported by CUNA. It’s no wonder CU share of the market of revolving credit has almost doubled in the past decade (Federal Reserve’s G.19 Report).

If your credit union is ready to take sustainable growth to the next level, this Sustainable Business Strategy course is designed for you. Callahan & Associates, through its Callahan Academy and in conjunction with Harvard Business School Online, introduces this transformational course for CEOs, C-suite executives, and senior leadership teams.

On August 10, 128 golfers gathered at the Kahili Golf Course for the 6^th annual Credit Unions of Maui Charity Golf Tournament benefitting Hale Makua Health Services.

Maui County FCU is a Blue Zones Project Approved Worksite. See how this is helping the credit union's employees achieve better health both personally and at work.

Hawaii Credit Union League (HCUL) congratulates Monica Belz, CEO of Kauai Government Employees Federal Credit Union, for being chosen as one of the Credit Union Rock Star class of 2019.

As you set goals for 2020, log into CUAnalyzer and build your strategic planning report. CUAnalyzer contains hundreds of pre-built financial graphs and tables with performance analysis and ratio definitions ready for you and your team.

Every credit union invests valuable time, money and effort into strategic planning. Even with the best intentions, it’s difficult to anticipate all the complexities and challenges it takes to develop a thorough strategic plan. Your time is in high demand and short supply. Yet you expend endless hours identifying, defining, and overseeing your credit union’s key priorities, goals, and action items.

We’ve all heard buzz about paid media strategy and why it’s important. So, what exactly is the deal with organic vs. paid search results? What level of investment is needed, if any?

By: Cher M. Floyd, JMFA Chief Operating Officer

Consumer habits continue to evolve. Options for financial services have expanded well beyond what I would have ever imagined when I began my career. Today billions of dollars are invested in technology to improve the consumer experience. Yet with all of the attention being paid to digital channels and mobile banking strategies, one aspect of the equation remains vital to successful member engagement — consistent, quality service experiences.

When it comes to how consumers experience your brand, your website is only the beginning. Today, consumers use a diverse list of maps, apps, voice search tools, digital assistants, search engines, GPS systems, and social networks to find and engage with your business.

With the growing number of fintech companies entering the marketplace, traditional service providers are upping their game to improve the banking experience.

Credit unions can go digital by creating their own fundraising pages to raise money for Children’s Miracle Network (CMN) Hospitals.

To celebrate its newest branch, HOCU hosted a public grand opening ceremony on Wednesday, July 31, 2019 in Ewa Beach.

The passionate and dedicated fundraising efforts of Hawaii Community Federal Credit Union’s (HCFCU) staff and members from its Hilo, Kohala, and Honokaa branches raised $9,702 for American Cancer Society’s Hilo “Relay for Life” event. 

HawaiiUSA Federal Credit Union announced the retirement of John “JK” Kaneshiro after 13 plus years of dedicated service to its staff, members, and community.

LifeSmarts is a fun, free educational program created by the National Consumers League and sponsored by the state DCCA Office of the Securities Commissioner and DCCA Insurance Division in partnership with Hawaii Credit Union League.

Hawaii WCMS students McGrady and Vallely among “Honors” graduates.

Picture this. A member recently posted a glowing review of one of your branch managers. She raved about how incredible the service was when she came into the branch to replace a damaged debit card. Stellar reviews like this one are something you want to share with your team, employees, current members, and consumers in a meaningful manner.

By: Ron Jennings, Executive Vice President

As technology, regulations and consumer preferences continue to morph at a rapid speed, it’s essential for your service offerings to keep pace. Does your overdraft program have what it takes to continually meet these ever-changing demands?

On Friday, July 26, 2019 HOCU hosted its member appreciation movie night at the Moiliili Branch lot. Members brought beach chairs and blankets for a night under the stars and a private showing of Disney’s Captain Marvel.

The first Blue Zones Project worksite summit was held on July 31 at the Hale Koa Hotel in Honolulu. It was an event dedicated to worksite well-being and featured knowledgeable speakers, breakout sessions, healthy food, and gentle exercise sessions. Credit unions were prominently featured at this conference.

Every credit union invests valuable time, money and effort into strategic planning. Even with the best intentions, it’s difficult to anticipate all the complexities and challenges it takes to develop a thorough strategic plan.

As part of its 80th anniversary celebration, Wilcox Medical Center has embarked on a campaign to raise nearly $5 million to upgrade its emergency department and expand its trauma service.

COME CELEBRATE WITH US!

Oahu credit unions were asked by Hawaii Food Bank to be a coalition for its 30^th Annual Food Drive.

Roll up your sleeves and join your friends at HOCU for its Blood Bank event!

Origence offers the intersection of speed, efficiency, compliance & profitability

Integrated solution optimizes the company's network and provides Windows® 10 compliance.

Bring healing and happiness to local kids and enjoy a Dairy Queen Blizzard treat.

This year, 19 Hawaii credit union professionals took their learning to the next level by attending Western CUNA Management School (WCMS). This year’s session started July 14 and runs through July 26 at Pomona College in Claremont, California.

For the months of July and August, all orders placed with American Solutions for Business will generate a 15% discount on purchased goods and apparel. (Setup and shipping not included for discount.)

Five reasons to stay compliance savvy … and how to get there.

by David Dean, Senior VP of Marketing Solutions

The way people bank is changing, and the ATM is a critical digital channel in a modern connected journey. With the most functionality in the smallest footprint, the DN Series is where efficiency and innovation meet. Now you can optimize your self-service cash ecosystem and empower deeper connections through a platform that grows with your business, to meet today’s needs and tomorrow’s vision.

by Marc Meoli, Harland Clarke Senior Lending Sales Engineer

Pearl Hawaii Federal Credit Union is pleased to announce the selection of Dan Terada as the new President and Chief Executive Officer.

Hawaii Island credit union young professionals (YPs) are experiencing exciting and insightful events. Lead by Hawaii Community FCU Branch Manager Tim Ashcraft, these young professionals most recently met with Ed Texeira, former State Civil Defense Director, on the beach at Anaehoomalu Bay in Waikoloa. 

There are more than 5,000 credit unions with 117 million members across the U.S. Members-only credit unions typically have lower fees and offer better interest rates than traditional banks, and the nonprofit model also puts the customer first, resulting in higher levels of satisfaction.

To mark the 85^th anniversary of the Federal Credit Union Act, the National Credit Union Administration has launched a digital outreach initiative, “85 Years of Community, Service, and Savings.”

Each year, HFS Federal Credit Union (HFS FCU) chooses a local organization to support during their Annual Fundraiser. This year, The Food Basket’s “We Got Your Back” Keiki Backpack Program was the recipient of the donation.

As a special bonus for you, our loyal customer, we've got a limited time offer on new boxes.

We're offering 20% off of the purchase of new Access branded boxes!

With more boxes, you can free more of your valuable real estate.

Place your request to order your NEW boxes via FileBridge Records or email your request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Plus, as a special bonus, if you request a pick up of the new boxes before July 1, 2019, Access will waive the ADD NEW charges for all NEW containers added to your inventory.

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Hard-working creative ensures that your communications get noticed and read. It goes beyond pretty pictures and snappy headlines to engage prospects — and drive response. Creating effective loan marketing collateral isn’t easy, particularly in a highly regulated industry like financial services, but there are certainly ways to make your loan marketing stand out.

The virtual Discovery Conference is back and better than ever – loaded with insights for league staff and credit unions, and conveniently available at your fingertips.

By Jeffrey Dillon, CUNA Mutual Vice President, Digital Marketing

Hawaii Credit Union League is pleased to announce nine incoming freshmen will be attending this year’s Western CUNA Management School (WCMS). A total of 19 Hawaii credit union students are heading to Pomona College in Claremont, California from July 14-26.

Hawaii Community Federal Credit Union (HCFCU) named Roberta Hall “Employee of the Year”. The announcement came during the credit union’s 82nd Annual Membership Luncheon, held at the Westin Hapuna Beach Resort. 

Serving members is what credit unions do. Helping credit unions strategically position fields of membership is what CUCollaborate does.

First quarter data is here! Access it now in CUAnalyzer and start pulling reports, setting goals, and analyzing the ratios most relevant to your credit union’s strategies and ambitions.

The National Credit Union Foundation’s (the Foundation) 2019 grant cycle is coming to a close. The Foundation has two opportunities for credit unions to apply for including Biz Kid$ Business Plan Competition Grants and Financial Health Measurement Grants both with a deadline of June 30, 2019.

Missed this year's annual convention? Here are highlights of a very successful convention. Mahalo to everyone who made it happen!

By: Mark Roe, John M. Floyd  & Associates National Sales Director

Hawaii Community Federal Credit Union (HCFCU) promoted Brenda Bader from human resources coordinator to human resources manager. 

Recognizing that members use their phone as an enabler for everything they do, it is not hard to understand why many credit unions are increasing their investment in mobile-centric solutions.

Keeping up with constant change in laws and regulations affecting credit unions can be overwhelming. Today more than ever, ensuring your credit union is following regulatory requirements is a necessity. Both NCUA and state examiners are sharpening their focus on regulatory compliance.

Consumers are in charge. They decide what, when, how, and with whom they do business. Credit unions that embrace this consumer mindset will thrive; those that don’t will be left behind.

The digital evolution continues to advance at a sometimes dizzying pace. New fintechs seem to appear on an almost daily basis. Meanwhile, successful start-ups are joining forces with established companies, expanding their capabilities and potential reach.

HawaiiUSA Federal Credit Union, in partnership with ScoringLive, named the Kapa‘a High School Football Team the 2019 winners of its “Life matters Award” for their cleanup efforts following the April 2018 record-setting rainfall and flooding. A check in the amount of $1,000 was presented to the Kapa‘a High School Athletic Department.

Maui Mayor Mike Victorino was a special guest at a recent Valley Isle Chapter Meeting. 

Maui Federal Credit Union officially launched a modern look with a new logo presented to its general membership at its 81st Annual Meeting on April 14, 2019 at the Maui Beach Hotel.

With some service providers, it’s easy to measure success. They perform a one-time job and collect an agreed-upon fee when the problem is solved, or the project is complete. But for third-party vendors that provide an ongoing service, it can be more difficult to measure success.

As part of the agreement, CUSG, in conjunction with various HR software partners, will expand and enhance the delivery of learning management software and content to both credit union and non-credit union organizations in the United States, and in conjunction with its performance management software, Performance Pro. CU Training currently serves more than 300 credit unions in Canada and the United States.

Hickam FCU will begin serving residents of Windward Oahu when it opens its seventh branch on Monday, April 22nd in the Windward Mall in Kaneohe, Oahu. The branch is located on the first floor of the Macy’s wing.

ISSAC ONLINE connects the people and processes with the right tool for your organization.

Rodney Hood and Todd Harper were today sworn in as new board members of the National Credit Union Administration (NCUA).

Hawaii Community Federal Credit Union (HCFCU) announced Mila Pelekane is its new business lending manager.

Want a quick, colorful, and visual way to illustrate why credit unions are the best? Your League released a series of videos late last year that does all that!

We appreciate your support and participation in our Official Annual Credit Union Consolidated Envelope Program and encourage other credit unions to participate. We have worked with Cenveo to keep prices competitive for our annual consolidated order. However, please be aware that paper, adhesive, and freight prices have increased.

By Kelly Flynn, National Director

Use awareness and training to make cybersecurity part of your culture.
By Carlos Molina, CUNA Mutual Group Risk Management Consultant

Three Hawaii credit unions made the list of Hawaii Business Magazine’s Best Places to Work list. Each credit union went through a process that included employee surveys and reviews by national experts.

Forgot to register for the golf tournament? The Hawaii Credit Union League is hosting Hawaii's Credit Unions Golf Tournament to Benefit Kapiolani Children's Miracle Network on May 2, 2019 at the Waikoloa Kings’ Course. Open to all credit unions and vendors regardless of HCUL annual convention participation. You are invited to golf and/or sign up as a corporate or tee sponsor. The deadline to register is now April 5.   

The biggest form of flattery for a credit union or community bank? A positive recommendation.  A Temkin Group report stated that 77% of those who had an excellent service experience were likely to recommend an institution. With so many social media and online review sites, it’s easier than ever for people to spread their satisfaction to the masses.

Farmers Insurance Hawaii offers auto, homeowners’, renters, and home protection insurance products (hurricane, flood & dwelling fire) for Hawaii Credit Union League (HCUL) member credit unions. Member credit unions can participate in a newly enhanced revenue generating program through our partnership with Farmers Insurance Hawaii, which was originally introduced in late 2014. Your credit union members can save an average of $385* a year on auto insurance with Farmers Insurance Hawaii.

Collateral Analytics, a League business partner since 2018, has developed a new automated valuation model (AVM) solution to assist lenders with monitoring commercial property values and provide access to quick, accurate, and inexpensive valuations for commercial real estate.

Hawaii State Federal Credit Union held a lively check presentation for Hawaii Foodbank on March 6 at their Mililani Street office.

The IRS wants to get the word out about tax time scams.

Whether you’re a long-time celebrator of National Credit Union Youth Month or this is your first time hearing about it, you know that children and young people dream big, including your young members.

The team from Iolani School took top honors in the annual Hawaii LifeSmarts state competition. The game show style competition was held on February 9 at the University of Hawaii at Manoa’s Campus Center Ballroom. It tests students on their knowledge of personal finance, health and safety, the environment, technology, and consumer rights and responsibilities.

Twenty-eight ballots were cast in the 2019 League director-at-large election.

Credit Unions for Kids (CU4Kids) is developing new tools to help credit unions make their Children’s Miracle Network Hospitals employee giving campaigns more convenient, engaging and successful through custom fundraising sites and advanced payroll giving technology.

Kauai Government EFCU was one of two small credit unions awarded full scholarships to the 2019 Credit Union National Association Governmental Affairs Conference (CUNA GAC). The winning credit unions were chosen as part of a contest sponsored by CUNA Mutual Group. 

In addition to the functions of a regular ATM, members can now access a live teller to conduct enhanced transactions with the first Interactive Teller Machine (ITM) installed at the Maui Federal Credit Union branch in Kahului.