This is a listing of job opportunities in credit unions and related organizations in Hawaii. If you are interested in a particular job, respond directly to the credit union. Hawaii Credit Union League acts as a clearinghouse for this listing and cannot assume responsibility for the validity of their descriptions.
Submissions to the Hawaii Credit Union League CU Classifieds can be submitted by e-mail to [email protected] or [email protected]. Please indicate the dates you want your classified ad posted. All classified ads will be taken off this list after three months.
Are you looking to expand operations? Need more space? Posted July 17, 2024
Located at 1654 S King street, there is an opportunity to lease office space in the Moilili/McCully neighborhoods for a very low monthly rate. Approximately 550 square feet of office space is currently available and includes two private offices and a large common area in a secure environment. Includes security access to building, two parking spaces (additional parking available if necessary). Air conditioning is included and access to kitchen and meeting rooms.
There’s more… Additional office space is also available for storage if desired. Storage rental prices are increasing and impacting your monthly expenses. Call us at (808) 941-0556.
Hickam FCU Posted July 16, 2024
Assistant Branch Manager I Full-time | Kaneohe Branch/Mililani Branch l Salary Range: $16.83 - $31.25; salary to commensurate with experience Under the general direction of the Branch Manager, assists the manager in managing all activities at the branch including management, training, security, operations, and member services with the credit unions business plan incorporated. The successful candidate shall possess a college degree with two (2) or more years of operations service with a financial institution, or equivalent education and experience; and the ability to communicate effectively both verbally and in writing. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Compliance Officer Full-time | Pearl City | $20.68 to $34.62; salary to commensurate with experience Under the general direction of the Compliance Manager, assists in the management and implementation of department processes, monitoring internal controls, providing evaluation of department programs and procedures, and working with other department management to ensure the credit union is in compliance with Federal and State laws and regulations. The ideal candidate shall possess a College degree in Business, with at least three (3) years' experience in job related capacity, or equivalent combination of education and work experience. Must have working knowledge of a computer with an emphasis on Microsoft Office. Knowledge of credit union lending and operations, products and services, and operational policies and procedures preferred.
Credit Representative Full-time | Pearl City | Salary Range: $14.91 to $22.60; salary to commensurate with experience Under the direction of the Credit Manager, the Credit Representative notifies and/or locates members with delinquent accounts and attempts to secure payment. The ideal candidate should possess a high school diploma or equivalent with two (2) years’ experience in a similar job function and responsibilities with a financial institution, credit union or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Member Relations Representative I Full-time | Kaneohe Branch | Pearl City Branch | Salary Range: $14.91 - $22.60; salary to commensurate with experience Under the direction of the Assistant Branch Manager provides quality and efficient member service by processing various transactions and opening new accounts. Cross-sells the various products and services the credit union offers to members according to the member’s needs. Employees will be required to meet and greet members as they enter the branch and meet the physical requirement of continuous standing at the pods, as well as walking through the lobby. The ideal candidate must have excellent communication and interpersonal skills, a high school diploma or equivalent with experience in cash handling and customer service-related positions. Must have a working knowledge of computers with emphasis on Microsoft Office applications, tablets, and mobile devices.
Mortgage Loan Officer Full-time | Pearl City | $16.83 to $31.25; salary to commensurate with experience Under the general direction of the Mortgage Loan Operations Manager, the Mortgage Loan Officer’s primary function is to examine, evaluate, and authorizes or recommends approval and/or denial of member applications for mortgages and, home equity lines of credit (HELOCS) and provides financial counseling while incorporating the credit unions business plan. The ideal candidate shall possess a high school diploma with at least two (2) years’ real estate and consumer lending experience as a loan officer in a credit union or similar type of financial institution, or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Call Center Representative Full-time | Pearl City| Salary Range: $14.91 to $22.60; salary to commensurate with experience Under the direction of the Senior Call Center Representative and Call Center Manager, assist members via telephone and other communication channels providing prompt, quality, efficient and accurate member services and cross sell products and services available. Ideal candidate shall possess a high school diploma or equivalent with at least one (1) years' experience in similar position with a financial institution, or equivalent education or work experience; must have a working knowledge of computers with an emphasis on Microsoft Office.
Operation Support Services Representative Full-time | Pearl City| Salary Range: $14.91 to $22.60; salary to commensurate with experience Under the direction of the Senior Operation Support Services Representative and Operation Support Services Manager, assist members and internal members via telephone and other communication channels by providing prompt, quality, efficient and accurate member services and cross sell products and services available. Successful candidate shall possess at least 1 (one) year experience in a similar job function and responsibilities with a financial institution, or equivalent education and work experience. Must have a working knowledge of computers. Must be able to communicate effectively and a positive image verbally and in writing to internal and external members. Please send resume and salary requirements to: Hickam Federal Credit Union Attn: Human Resources Department P.O. Box 30025, Honolulu, HI 96820
Or, e-mail resume in MS Word.doc or PDF format only to: [email protected].
No phone calls please. An Equal Opportunity Employer
Ko’olau Federal Credit Union Posted July 1, 2024
SUPPORT SERVICES REPRESENTATIVE
Ko’olau FCU is seeking a full-time individual who is able to work independently, handle confidential matters professionally, and possess excellent organizational and planning skills. Successful applicants must be able to demonstrate the ability to perform a wide variety of functions in the accounting operations of the Credit Union including but not limited to share drafts, ACH, payrolls, and credit card and debit card processing. Applicants must have strong proficiency in Microsoft Excel and Word. 3 to 5 years’ experience in a bank or credit union is highly recommended.
If you are looking for a stable job in a growing industry, have a strong desire to learn, and would like to work on the windward side of the island please send your resume to Candi Yamamoto at [email protected] or mail to 6699 Mokapu Road, Kailua, Hawaii 96734.
Hawaii Central FCU Posted on June 26, 2024
COLLECTION CONTROL OFFICER
Primary Responsibilities:
The Collection Control Officer is responsible for accounts that are potential candidates for delinquency, as well as delinquent accounts and accounts that were previously charged off. Control Officers work with members and provide them with alternative solutions to cure their delinquency. Their primary objective is to maintain the loan portfolio at a current status to minimize and mitigate loan losses for the credit union while insuring alignment to and achievement of HCFCU's strategic plans, initiatives and goals.
Essential Duties:
Effectively manages HCFCU's delinquent loan portfolio (including but not limited to signature loans, auto loans, lines of credit, real estate loans, credit cards, business loans/lines, as well as any other loan categories that may be added to the loan portfolio), which includes but are not limited to:
Aggressively pursue collection action on delinquent accounts;
Identify, track and assign accounts to collection agency
Coordinate repossessions and disposition of motor vehicles (including Repossession Log and Worksheet; obtaining rebates on service contracts and forced place insurance coverage)
Follows-up on bankruptcies; meeting of creditors, proof of claims and reaffirmation agreements.
Responsible to provide positive member experiences at every touch point (in person, over the phone, etc.). Provide members with general information concerning the credit union, its products, services and policies. Refer members to the appropriate department for proper handling of questions/concerns, as necessary.
Have the knowledge of the credit union’s collection system to a point where minimum assistance is required from the other collection staff members or other departments.
Able to offer financial counseling to the members when needed to assist them in improving their financial condition as well as referring the members to Consumer Credit Counseling Service, as warranted.
Prepare and process necessary paperwork related to resolving disputes on loan payments, next due dates and past due amounts via payment spreadsheet, as warranted; resolve disputed credit bureau discrepancies as reported by members to the credit reporting agencies; prepare the necessary documentation to charge off delinquent loans; Pursue "NSF" (Non-Sufficient Funds) items on loan payments as well as printing a before and after of the "Loan Maintenance" screen to ensure the next due date and interest calculation dates are correct; prepare monthly Recovery report.
Maintains accurate documentation of correspondence, letters and other related documents, properly and orderly in the member's loan file at a maximum of two hours per week or as needed.
Assist with securing the collection department for closing (4:30 p.m. Monday through Thursday & 5:00 p.m. on Friday). Loan folders, correspondence, checks, etc. to be filed in the storage room.
Other Duties:
Represent HCFCU in community events, as appropriate.
Actively participate in credit union functions.
Assist management in compiling and preparing reports monthly or as requested.
Other duties as assigned.
Minimum Qualification Requirements:
Minimum three years loan collection experience, along with working knowledge of the current laws pertaining to collections, repossessions, bankruptcy and garnishments.
Basic accounting knowledge to compute average monthly incomes and/or deciphering state & federal tax returns for workouts and delinquent refinances.
Must have knowledge of Excel and Word.
Type 30 words per minute and operate a 10 Key with minimal or no errors.
Must be organized and able to meet deadlines with the ability to work independently on a daily basis with minimum supervision. Able to make sound decisions.
High school degree or equivalent.
Must be able to communicate (both in oral and written form) effectively and professionally.
Collection Clerk
Primary Responsibilities: The Collection Control Clerk is responsible for the daily clerical work within the department along with handling collection accounts between the delinquency range of 1 – 29 days. The Control Clerk will collaborate with members and provide them alternative solutions to cure their delinquency. The primary objective is to maintain the loan portfolio at a status to minimize loan losses.
Essential Duties:
Responsible for the daily clerical workload produced by the Collection Manager and Collection Control Officer(s), which includes scanning letters and other correspondence into the member’s collection file.
Obtaining loan folders for the control officers and manager.
Assist in processing the end of the month charge offs. Identify, track, and assign accounts to collection agencies.
Responsible to provide positive member experiences at every touch point (in person, over the phone, etc.).
Provide members with general information concerning the credit union, its products, services, and policies. Refer members to the appropriate department for proper handling of questions/concerns, as necessary.
Have knowledge of the credit union collection system to a point where minimum assistance is required from other collection staff members or other departments.
Prepare and process necessary documentation related to resolving disputes on loan payments, next due dates, and past due amounts via payment spreadsheet, as warranted.
Assist with securing the Collection department for closing (4:30 p.m. Monday through Thursday and 5:00 p.m. on Friday). Assure loan folders, correspondence, checks, etc. are filed in the storage room and door securely locked.
Other Duties:
Represent HCFCU in community events, as appropriate.
Actively participate in the credit union functions.
Assist management and control officers in compiling and preparing reports monthly or as requested.
Other duties as assigned.
Minimum Qualification Requirements:
Minimum one year clerical experience.
Basic accounting knowledge.
Must have knowledge of Excel and Word.
Type 30 words per minute and operate a 10 Key with minimal or no errors.
Must be organized and able to meet deadlines with the ability to work independently daily with minimum supervision.
High school degree or equivalent.
Must be able to communicate (both oral and in written form) effectively and professionally.
TELLER II
Primary Responsibilities: The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience. The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.
Essential Duties:
Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.) Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies. Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives. Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures. Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
Address member’s questions/concerns, including any required research. Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
Builds, retains and acquires member relationships to achieve sales and service goals for the branch. Participates in cross training opportunities to gain additional knowledge. Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.
Minimum Qualification Requirements:
One year cash handling & customer service experience preferred.
Must be able to effectively and professionally communicate to both internal customers and external members.
Member Service Representative (Teller) Come join our team! We are looking for a friendly, service-minded & team-oriented MSR to join us! Able to multi-task, responsible for accurate & efficient processing of member transactions while providing helpful service to our members and their families. Min 6 mos cash handling exp preferred. Must be available to work Monday - Friday and rotating Saturdays.
We offer competitive pay, good benefits such as employer matching 401(k), health, dental and vision insurance, paid time off and casual dress days! Please email your resume to: [email protected] or mail to Hawaii Federal Credit Union 1244 Kaumualii Street Honolulu, HI 96817
Hawaii Law Enforcement FCU Posted May 29, 2024
LOAN SERVICING ASSOCIATE Delivering exceptional service to the Credit Union’s borrowers after a loan is originated is your core strength. Your skills include assisting members with questions, setting up payment methods, ensuring that members are properly enrolled in “opt-in” third party services, adjusting borrower payments as required, filing debt protection claims as needed, responding to payoff requests, processing payoffs, and releasing liens as loans are paid in full. You possess a thorough understanding of loan regulations, policies, documents, and borrower responsibilities. You accurately store and maintain loan files in physical or digital form. Assists or refers members as necessary. QUALIFICATIONS:
High school graduate or equivalent
1-3 years of customer service experience, preferably at a financial institution
Good verbal and public relations skills
Strong typing abilities.
Good basic math skills.
Well organized.
Able to operate a calculator, Word, Excel and related computer applications
CHIEF LENDING OFFICER This individual will oversee all functions of the loan department. Responsibilities will include:
Planning, analyzing, organizing, and directing the Credit Union's consumer and residential (mortgage and home equity line of credit and junior lien) loans,
Member insurance products
Asset recovery/collections
Participate in strategic planning and development of Credit Union policies, procedures, and goals
Development and implementation of organizational policies and procedures that shall comply with external regulations
Maximizing lending activities to generate quality loan volume that is profitable to the Credit Union and is also in the member's best interest
Support and lead the consumer loan, residential loan, and collection departments
Institute department structure that fosters the development of an effective and knowledgeable team while ensuring that all lending services are professionally delivered and members are well served.
Qualifications
Bachelor's degree in finance/related field or an equivalent combination of formal training and experience
Thorough knowledge of Credit Union loan products and applicable policies and standards
Understanding government regulations and legal requirements involving lending, collections, insurance, and related functions
Understanding of components of a financial statement and tax return
Five to ten years of progressive lending experience in a Credit Union or similar financial institution
Strong leadership, supervisory, and interpersonal skills
Good organizational, managerial, and problem-solving abilities
A high level of analytical skills
Proficient in operating related computer applications and business equipment
Excellent written and verbal communication skills
MEMBER SERVICE REPRESENTATIVE I Processes member transactions courteously and accurately. Assists members with their financial needs by cross-selling and recommending products to meet their goals. Understands and adheres to federal, state and company regulations and policies. Qualifications
High school diploma or GED
Detail oriented
1 year of previous bank or credit union experience preferred
MEMBER SERVICE REPRESENTATIVE II Ability to processes member transactions courteously and accurately with minimal supervision. Capable of handling more complex member transactions. Familiar with a broad array of Credit Union products and services. Uses this knowledge to assists members with their financial needs by cross-selling and recommending products to meet their goals. Assists members with home banking and requests for incoming and outgoing wire transfers. Understands and adheres to federal, state and company regulations and policies. Qualifications
High school diploma or GED
Detail oriented
2 years’ previous bank or credit union experience preferred
Ability to identify and resolve issues
Member Support Representative (Call Center) Possesses excellent telephone etiquette and interpersonal skills. Has strong working knowledge of credit union products and services to include credit and debit cards, product guides, loan payments and home banking. Supports the operations team by providing coverage at branches as needed, and reviewing dormant accounts, share certificates, and file maintenance. Qualifications
High school diploma or GED
Detail oriented
3 years’ previous bank or credit union experience in a call center preferred
Ability to identify and resolve issues in a timely manner
Compliance Specialist Full-Time | Keaau Branch Responsible for monitoring and identifying high risk transactions and customers through the analysis of data. Responsible for compiling data necessary for the preparation of SAR reports as required by the Bank Secrecy Act and related Anti-Money Laundering laws. Must be familiar with Bank Secrecy Act Compliance. Attention to detail and possess strong analytical skills. Work under general supervision and follow proper policies and procedures. Primary job functions may require exercising independent judgement. Responsible for providing excellent customer service for incoming calls. Perform additional tasks as assigned by BSA officer. Salary Range: $20.00 - $25.00; salary to commensurate with experience.
Operations Supervisor Full-Time | Kona Branch Responsible for the supervision of the Member Service area. May perform all Member Service Representative (MSR) functions on a limited basis. Solve escalated member problems and/or help with complex member questions or work-related matters. Guide and advise MSRs in the efficient handling of member needs and accurate transactional processes. Minimum 2 years financial experience, 2 year leadership experience and 5 year work experience with credit union preferred. Working knowledge of computers and Microsoft Office. Generous benefits. Salary Range: $24.00 - $30.00; salary to commensurate with experience.