This is a listing of job opportunities in credit unions and related organizations in Hawaii. If you are interested in a particular job, respond directly to the credit union. Hawaii Credit Union League acts as a clearinghouse for this listing and cannot assume responsibility for the validity of their descriptions.
Submissions to the Hawaii Credit Union League CU Classifieds can be submitted by e-mail to [email protected] or [email protected]. Please indicate the dates you want your classified ad posted. All classified ads will be taken off this list after three months.
Hawaii FCU Posted September 11, 2024
MEMBER SERVICE REPRESENTATIVE (TELLER)
We are looking for a friendly, service‐minded & team‐oriented MSR to join us in making a difference in the financial lives of our members. You must be able to multi‐task as well as be responsible for accurate and efficient processing of member transactions while providing helpful service to our members and their families. Minimum 6 months of cash handling experience preferred. Must be available to work Monday‐Saturday. We offer competitive pay, outstanding benefits such as employer matching 401(k), health, dental and vision insurance, paid time off, weekly casual dress days and more!
Please email your resume to: [email protected] or mail to: Hawaii Federal Credit Union 1244 Kaumualii Street Honolulu, HI 96817
Big Island FCU Posted September 9, 2024
Hickam FCU Posted September 6, 2024
Branch Loan Officer Full-time | Pearl City Branch | Kaneohe Branch | $16.83 to $31.25; salary to commensurate with experience Under the direction of the Branch Manager, examines, evaluates, and authorizes or recommends approval and/or denial of member applications for lines of credit, consumer, mortgage, or credit card loans, and provides financial counseling while incorporating the credit union's business plan. The ideal candidate will be a high school graduate with at least one (1) year experience as a loan officer in a credit union or similar type of financial institution, or equivalent education and work experience. Must have working knowledge of computers with an emphasis on Microsoft Office.
Branch Manager Full-time | Mililani Branch | $25.49 to $43.27; salary to commensurate with experience Under the general direction of the Regional Branch Manager, manages all activities at the branch including management, training, security, operations, compliance, and member services with the credit unions business plan incorporated. The successful candidate shall have a college degree with two (2) or more years' experience as an Assistant Branch Manager or similar type financial institution or equivalent combination of education and/or work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Regional Branch Manager Full-time | East Region | $26.45 to $43.27; salary to commensurate with experience Under the general direction of the Vice President/Director of Branch Operations, manages all activities at designated branches including management, training, security, operations, compliance, and member services with the credit unions business plan incorporated. The successful candidate shall possess a college degree with three (3) or more years' experience as a Branch Manager in a credit union or a similar type of financial institution, or equivalent education and experience; and the ability to communicate effectively both verbally and in writing. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Compliance Specialist Full-time | Pearl City | $16.83 to $31.25; salary to commensurate with experience Under the direction of the Compliance Officer, in accordance with the credit union’s compliance programs, is responsible for assisting in the management of the operational duties of the compliance department; and working with other department management to ensure the credit union is in compliance with Federal and State laws and regulations. The Ideal candidate shall have college coursework in subject related with at least one (1) – two (2) years’ experience in job related capacity or equivalent combination of education and work experience Must have working knowledge of a computer with an emphasis on Microsoft Office. Knowledge of credit union lending and operations, products and services, and operational policies and procedures preferred.
Assistant Branch Manager I Full-time | Mililani Branch l Salary Range: $16.83 - $31.25; salary to commensurate with experience Under the general direction of the Branch Manager, assists the manager in managing all activities at the branch including management, training, security, operations, and member services with the credit unions business plan incorporated. The successful candidate shall possess a college degree with two (2) or more years of operations service with a financial institution, or equivalent education and experience; and the ability to communicate effectively both verbally and in writing. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Credit Representative Full-time | Pearl City | Salary Range: $14.91 to $22.60; salary to commensurate with experience Under the direction of the Credit Manager, the Credit Representative notifies and/or locates members with delinquent accounts and attempts to secure payment. The ideal candidate should possess a high school diploma or equivalent with two (2) years’ experience in a similar job function and responsibilities with a financial institution, credit union or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Member Relations Representative I Full-time | Kaneohe Branch | Pearl City Branch | Salary Range: $14.91 - $22.60; salary to commensurate with experience Under the direction of the Assistant Branch Manager provides quality and efficient member service by processing various transactions and opening new accounts. Cross-sells the various products and services the credit union offers to members according to the member’s needs. Employees will be required to meet and greet members as they enter the branch and meet the physical requirement of continuous standing at the pods, as well as walking through the lobby. The ideal candidate must have excellent communication and interpersonal skills, a high school diploma or equivalent with experience in cash handling and customer service-related positions. Must have a working knowledge of computers with emphasis on Microsoft Office applications, tablets, and mobile devices.
Mortgage Loan Officer Full-time | Pearl City | $16.83 to $31.25; salary to commensurate with experience Under the general direction of the Mortgage Loan Operations Manager, the Mortgage Loan Officer’s primary function is to examine, evaluate, and authorizes or recommends approval and/or denial of member applications for mortgages and, home equity lines of credit (HELOCS) and provides financial counseling while incorporating the credit unions business plan. The ideal candidate shall possess a high school diploma with at least two (2) years’ real estate and consumer lending experience as a loan officer in a credit union or similar type of financial institution, or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.
Call Center Representative Full-time | Pearl City| Salary Range: $14.91 to $22.60; salary to commensurate with experience Under the direction of the Senior Call Center Representative and Call Center Manager, assist members via telephone and other communication channels providing prompt, quality, efficient and accurate member services and cross sell products and services available. Ideal candidate shall possess a high school diploma or equivalent with at least one (1) years' experience in similar position with a financial institution, or equivalent education or work experience; must have a working knowledge of computers with an emphasis on Microsoft Office.
Please send resume and salary requirements to: Hickam Federal Credit Union Attn: Human Resources Department P.O. Box 30025, Honolulu, HI 96820
Or, e-mail resume in MS Word.doc or PDF format only to: [email protected].
No phone calls please. An Equal Opportunity Employer
HOCU (Honolulu Federal Credit Union) Posted August 21, 2024
Honolulu Federal Credit Union (HFCU)dba HOCU was chartered on December 3, 1936 as a financial cooperative for U.S. Federal Employees employed in Honolulu. It was the fifth credit union formed in what was then the Territory of Hawaii. The credit union was chartered as a not-for-profit cooperative, owned and operated for the benefit of its members. Our mission statement reflects this dedication: "We are committed to serve our members by providing quality services, products and education to help achieve their financial success." “For a Brighter Future”.
Operations Representative or Operations Specialist Performs the day to day operation of the department in a timely manner, providing quality, courteous and friendly service assisting members and staff. Ensures compliance with applicable laws, regulations, regulatory requirements and CU policies and procedures.
Essential Functions:
Sets up ACH and Payroll distribution in the core system. Process all payroll posting to member accounts.
Performs quality range of operational transactions, including ACH and Share Draft transactions, exceptions, transfers, stop payments and claims. Processes escheats accounts.
Assists with online banking and bill pay transaction inquiries including researching and assisting with member inquiries. Monitors for fraudulent activity and processes statement return items.
Assists with Remote Deposit Capture program, including approving and denying check images and communicating issues with members.
Assists with maintaining overdraft privilege program, including monitoring and managing the status of delinquent checking accounts.
Assists with credit card simple transactions including balance inquiries, transaction history and payments. Issues/reissues credit cards. Assists with reviews and audits credit card transaction general ledger reports ensuring accuracy and timely submission.
Reviews transmission for ATM/Debit Cards. Orders new/replacement cards and PINs. Ensures cards are ordered in a timely manner. Reviews membership accounts and cards and billings.
Resolves disputes associated with Regulation E along with debit and ATM disputes.
Manages a volume of routine telephones and member issues within acceptable standards of service.
Audits and verifies assigned reports, member information, data and transactions and proper documentation.
Processes documentation including Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR). Ensures compliance with regulatory requirements as directed.
Provides administrative support to the department, including telephone management, daily mail, data entry, preparing documents and filing. Ensures integrity and organization of records.
Develops and maintains knowledge of financial institution legal and regulatory requirements, and policies and procedures.
Participates in events and functions representing the credit union to the community and members.
Performs all other miscellaneous duties and responsibilities as assigned.
Minimum Requirements:
Representative:
High school diploma, GED, or similar approved diploma program and one year progressive experience in financial services, transaction processing or comparable industry.
Developing knowledge of banking products, services and operations.
Developing knowledge of financial institution regulations.
Specialist:
High school diploma, GED, or similar approved diploma program and four years progressive experience in financial services, transaction processing or comparable industry.
Two years post secondary education degree from an accredited educational institution with 2+ years progressive experience in financial services, transaction processing or comparable industry.
Knowledge of banking products, services and operations.
Knowledge of financial institution regulations preferred, not required.
All positions:
Demonstrated proficiency using personal computers and Microsoft Office and Adobe software.
Customer service experience and team skills.
Experience identifying and resolving transaction problems.
Attention to detail and organization and ability to meet deadlines.
Good communication and interpersonal skills.
Physical Demands: Sitting for continuous periods up to four (4) hours. Use of vision, hearing, working with hands. Some stooping, kneeling and lifting (10 lbs.).
Salary Range: $14.00 to $21.00 an hour
Position and Salary commensurate with experience and if additional training required.
Branch Supervisor Supervision of the day-to-day operation of the branch teller operations and member relations. Assists Branch Manager with planning and execution of the business plan for growth and profitability of the branch’s annual sales goals and service level standards. Assists in maintaining a sales and service culture and encourages growth and retention of member relationships. Develops and maintains knowledge of products and services and operations. Provides support for the development and growth of branch staff. Ensures compliance with applicable laws, regulations, regulatory requirements and CU policies and procedures.
Essential Functions:
Assists with analyzing and reviews branch profitability and growth performance reports to assist in creating branch strategies and plans to achieve annual goals.
Performs branch relief functions based on daily assessment of business need and direction of the Branch Manager.
Assists in the development and implementation of growth and retention plans of the SEG (Select Employer Group) program. Participates in SEG service visits to achieve new membership, member retention and cross-selling goals.
Oversees and ensures adherence to dual operational controls and security measures within established policies and guidelines. Oversees daily and monthly audits and reporting.
Manages compliance requirements including timely submission of Currency Transaction Reports (CTR). Ensures adherence to compliance procedures.
Assists in management of all employees in the section including staffing and scheduling, performance management, training and development.
Coordinates the activities of the staff to ensure sufficient staffing to meet the branch goals, objectives and service standards.
Identifies member needs and interests to propose appropriate products and services. Explains the features and benefits of appropriate products based on needs and interests.
Provides education on financial products and services to customers and provides guidance on policies and procedures.
Provides financial credit counseling to applicants to assist with appraisals and understanding of applicants’ financial conditions. Assists with providing guidance on current financial problems and preventing future problems.
Mentors staff in sales/referrals of financial programs and services and demonstrates sales techniques and cross-selling.
Provides supervision, guidance and training to staff on products, services, policies and procedures.
Manages integrity and consistency of data in branch files and processing system ensuring documentation is complete, accurate and protected.
Develops and maintains knowledge of financial institution legal and regulatory requirements, and policies and procedures.
Participates in events and functions representing the credit union to the community and members.
Performs all other miscellaneous duties and responsibilities as assigned.
Minimum Requirements:
Branch Supervisor:
2-4 years post secondary education degree from an accredited educational institution with 4+ years progressive combined experience in supervisory and financial services, bank operations or comparable industry experience preferred.
Additional 1-2 years of above experience without post-secondary degree.
Very good knowledge of banking products, transaction services and operations.
Knowledge of financial institution laws and regulations for consumer banking preferred.
Knowledge of sales/relationship management, financial counseling and strong service skills.
Licensed Notary Public preferred.
Additional requirements:
Demonstrated proficiency using personal computers and Microsoft Office and Adobe software.
Ability to identify consumer needs and provide appropriate recommendations.
Good analytical skills to determine financial readiness and credit worthiness.
Ability to identify process improvement opportunities and establish internal controls.
Attention to detail and organization and ability to meet deadlines.
Excellent customer service and team skills.
Good communication and interpersonal skills.
Physical Demands: Sitting for continuous periods up to 2-3 hours with periods of standing. Use of vision, hearing, working with hands. Some stooping, kneeling and lifting (10 lbs.).
Salary Range: $41,000 – $50,000
Salary commensurate with experience and if additional training required.
Consumer Loan Officer or Consumer Loan Officer Trainee Develops membership and lending business opportunities. Manages loan portfolio and customer relationships, providing experience, expertise and knowledge of related products and the loan application process. Ensures credit worthiness and minimizes credit risk. Ensures compliance with applicable laws, regulations, regulatory requirements and CU policies and procedures.
Essential Functions:
Conducts loan interviews for credit union loan products. Interviews applicants to determine ability to qualify for loan products and to provide guidance for appropriate product.
Analyzes, verifies and evaluates applicant history and current file of income, credit, debt, employment, property appraisals and collateral to determine and qualify for appropriate loans and programs. Makes underwriting and processing recommendations.
Communicates proactively with applicants and all applicable loan partners. Advises applicant of the risks and benefits and terms of loan products and government regulations.
Makes loan decisions within loan officer authority or makes recommendations to appropriate approving authority. Communicates loan decisions timely.
Ensures applications are processed timely and accurately and loan decisions and funding are completed timely. Provides documentation of approvals, conditions and denials.
Develops business contacts to establish a renewal base. Generates new business to increase loan portfolio.
Actively participates in sales/referrals financial programs and services. Cross sells and utilizes good sales techniques and knowledge of products. Explains the features and benefits of appropriate products based on needs and interests.
Provides education on financial and loan products to customers and provides guidance on loan policies and procedures.
Provides financial credit counseling to applicants to assist with appraisals and understanding of applicants’ financial conditions. Assists with providing guidance on current financial problems and preventing future problems. May provide assistance with repayment schedules.
Manages integrity and consistency of data in loan files and processing system ensuring documentation is complete and accurate.
Develops and maintains knowledge of financial institution legal and regulatory requirements, and policies and procedures.
Participates in events and functions representing the credit union to the community and members.
Performs all other miscellaneous duties and responsibilities as assigned.
Minimum Requirements:
Consumer Loan Officer:
2-4 years post secondary education degree from an accredited educational institution with 4+ years progressive consumer loan experience with real estate/mortgage experience preferred.
Additional 1-2 years of above experience without post-secondary degree.
Knowledge of lending services and operations and consumer loan regulations.
Knowledge of evaluating loan applications and related reports including credit, title, appraisal and financial income.
NMLS registration required.
Consumer Loan Officer Trainee:
Two years post secondary education degree from an accredited educational institution with 3+ years progressive experience in financial services or comparable industry.
Additional 1-2 years of above experience without post-secondary degree.
Developing knowledge in evaluating financial income and credit reports.
Knowledge of financial institution regulations preferred, not required.
All positions:
Demonstrated proficiency using personal computers and Microsoft Office and Adobe software.
Ability to identify consumer needs and provide appropriate recommendations.
Good analytical skills to determine financial readiness and credit worthiness.
Attention to detail and organization and ability to meet deadlines.
Good communication and interpersonal skills.
Physical Demands: Sitting for continuous periods up to four (4) hours. Use of vision, hearing, working with hands. Some stooping, kneeling and lifting (10 lbs.).
Position and Salary commensurate with experience and if additional training required.
Director of Accounting, Controller or Accounting Manager Provides leadership, direction and management of the accounting function, including, but not limited to, maintenance of accounting systems, and leading business units in financial reports, cost control systems, and the general ledger. Communications with senior management and the Board on the financial positioning of the firm. Participates in strategic planning and formulation of policies and decision making. Through staff, responsible for financial and regulatory reporting and supervises the day to day operations of the department. Ensures compliance with applicable laws, regulations, regulatory requirements and CU policies and procedures.
Essential Functions:
Accountable for and oversees accounting operations and functions ensuring effectiveness, productivity and accuracy of the accounting processes and procedures.
Monitors and evaluates accounting and internal control systems, including software and databases as needed.
Assists with production of the budget, forecasts, performance measures and ratios.
Responsible for Asset Liability Management (ALM) program and prepares ALM reports for executives and Board of Directors.
Determines accounting and liquidity implications for material business decisions, including but not limited to, ALM, investments, securities and cash flow projections.
Identifies risk to the balance sheet, recommends solutions to mitigate the risk and implements contingent plans when necessary.
Monitors debt levels and compliance with debt covenants.
Directs regulatory, financial, tax reporting and adheres to deadlines.
Ensures oversight and submission of the NCUA 5300 regulatory reporting.
Ensures compliance with legal and regulatory requirements and generally accepted accounting principles (GAAP) and assists with audits.
Researches, reviews and implements program, process or procedure improvement.
Management of employee staffing, performance, development and scheduling and oversees staff compliance to policies and procedures.
Fosters a positive and professional growth environment for staff.
Develops and maintains knowledge of financial institution legal and regulatory requirements, and policies and procedures.
Participates in events and functions representing the credit union to the community and members.
Performs all other miscellaneous duties and responsibilities as assigned.
Minimum Requirements:
Director of Accounting:
Four year post secondary education degree in Business, Accounting, Finance or related program from an accredited educational institution.
10 years progressive senior financial leadership experience providing consult to senior management, strategic planning, managing accounting and reporting functions, GAAP and regulatory and compliance experience.
Additional two years of above experience without post-secondary degree.
Five years leadership/management and team building experience.
Asset liability management (ALM) and modeling preferred.
MBA preferred, not required.
Controller:
Four year post secondary education degree in Business, Accounting, Finance or related program from an accredited educational institution.
Eight years progressive senior financial leadership experience providing consult to senior management, strategic planning, managing accounting and reporting functions, GAAP and regulatory and compliance experience.
Additional two years of above experience without post-secondary degree.
Three to five years leadership/management and team building experience.
MBA preferred, not required.
Accounting Manager:
Four year post secondary education degree in Business, Accounting, Finance or related program from an accredited educational institution.
Six years progressive financial leadership experience providing consult to senior management, strategic planning, managing accounting and reporting functions, GAAP and regulatory and compliance experience.
Additional two years of above experience without post-secondary degree.
Two to three years leadership/management and team building experience.
MBA preferred, not required.
All positions:
Demonstrated proficiency using personal computers and Microsoft Office and Adobe software.
Strong leadership ability to build strong working relationships and partnerships across the organization.
Strong analytical skills to identify problems, analyze alternatives, implement solutions, establish and manage internal accounting controls.
Attention to detail and organization and ability to meet deadlines.
Excellent communication and interpersonal skills.
Physical Demands: Sitting for continuous periods up to four (4) hours. Use of vision, hearing, working with hands. Some stooping, kneeling and lifting (10 lbs.).
Salary Range: Director of Accounting: $81,000 – $111,000 Controller: $67,500 - $100,000 Accounting Manager: $56,800 – $85,000
Position and Salary commensurate with experience and if additional training required.
Please send resume and salary requirements to:
Human Resources HOCU PO Box 235862 Honolulu, HI 96823-3515
VP of Finance/Operations Full-time/Hilo, HI/Salary Range $35 - $40 per hour
Primary Responsibilities: The VP of Finance/Operations is responsible for the tellers/members service reps and the back office, accounting. This person must be very familiar with the rules and regulations covering operations and have a thorough knowledge of the accounting system.
Essential Duties:
Promote a positive, productive, and professional working environment. Engaging in the practice of cooperation, understanding, respect and sensitivity for co-workers and members.
Manages all aspects and phases of the accounting, investment, and financial transaction departments of the credit union.
Advises the President/CEO on personnel matters, policies and procedures relating to operations, regulations, etc.
Conducts regular meetings with financial staff to maintain consistency in policies and procedures, as well as overall communications between employees and management.
Research, recommends, develops, and implements new programs and procedures beneficial to the improvement of services to members and operations.
Processes all employee applications, records, and related forms.
In the absence of the President/CEO, may assume functions and responsibilities of the President/CEO.
Minimum Qualification Requirements: Education: Minimal, bachelor’s degree in business or accounting, or a substantial amount of related supervisory work experience to substitute for degree requirements.
Experience: Should have a broad and complete knowledge of the principles and regulations of credit union accounting. Minimum of 5 years in accounting, auditing, or related field. Team oriented attitude.
To Apply: Email resume to President/CEO, Laurie Taka, [email protected]
Valley Isle Community FCU Posted on July 30, 2024
Branch Manager (Lahaina) Plans, manages, directs, oversees and coordinates the overall management of the assigned branch. Ensures Members receive prompt, efficient, and high-quality service. Manages Member Services activities to meet the financial services needs of members. Minimum Qualifications
High school graduate or equivalent. Additional coursework preferred.
Understanding of Teller/Member Service Representative functions. Thorough knowledge of Credit Union products, services, and policies.
Two to five years of relevant training in a credit union, bank or other financial institution
Excellent oral and written communication skills
Proficiency in financial institution core software including Microsoft Word, Excel, and Outlook.
Trust and diplomacy are essential, along with ability to build relationships
Bondable; Notary Public certification preferred
Member Services Representative (Lahaina) Full time, $19.64 per hour Serve as a liaison between the members and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs. Provide a variety of transactional services to members. Minimum Qualifications
High school graduate or equivalent. Basic understanding of Credit Union operations.
Six months consecutive customer service experience in financial services preferred.
Good communication skills.
Good math skills.
Must have working knowledge of computers, Microsoft Office and mobile devices.
Financial Recovery Specialist Full time, starting at $19.42 per hour Collect, recover charged off loans and shares, and evaluate/process delinquent loans and shares to minimize losses to the Credit Union while providing excellent Member service. Duties include receiving payment and posting amount to member’s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts on a timely basis. Minimum Qualifications
High School diploma; associate or bachelor’s degree is a plus
Proven experience as a Debt Collection Specialist or similar role
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication and people skills
Apt in negotiating and persuading
Please e-mail resume to: [email protected] or mail to: Valley Isle Community Federal Credit Union Attn: Human Resources 160 Paahana St, Kahului, HI 96732
Are you looking to expand operations? Need more space? Posted July 17, 2024
Located at 1654 S King street, there is an opportunity to lease office space in the Moilili/McCully neighborhoods for a very low monthly rate. Approximately 550 square feet of office space is currently available and includes two private offices and a large common area in a secure environment. Includes security access to building, two parking spaces (additional parking available if necessary). Air conditioning is included and access to kitchen and meeting rooms.
There’s more… Additional office space is also available for storage if desired. Storage rental prices are increasing and impacting your monthly expenses. Call us at (808) 941-0556.
Ko’olau Federal Credit Union Posted July 1, 2024
SUPPORT SERVICES REPRESENTATIVE
Ko’olau FCU is seeking a full-time individual who is able to work independently, handle confidential matters professionally, and possess excellent organizational and planning skills. Successful applicants must be able to demonstrate the ability to perform a wide variety of functions in the accounting operations of the Credit Union including but not limited to share drafts, ACH, payrolls, and credit card and debit card processing. Applicants must have strong proficiency in Microsoft Excel and Word. 3 to 5 years’ experience in a bank or credit union is highly recommended.
If you are looking for a stable job in a growing industry, have a strong desire to learn, and would like to work on the windward side of the island please send your resume to Candi Yamamoto at [email protected] or mail to 6699 Mokapu Road, Kailua, Hawaii 96734.
Hawaii Central FCU Posted on June 26, 2024
COLLECTION CONTROL OFFICER
Primary Responsibilities:
The Collection Control Officer is responsible for accounts that are potential candidates for delinquency, as well as delinquent accounts and accounts that were previously charged off. Control Officers work with members and provide them with alternative solutions to cure their delinquency. Their primary objective is to maintain the loan portfolio at a current status to minimize and mitigate loan losses for the credit union while insuring alignment to and achievement of HCFCU's strategic plans, initiatives and goals.
Essential Duties:
Effectively manages HCFCU's delinquent loan portfolio (including but not limited to signature loans, auto loans, lines of credit, real estate loans, credit cards, business loans/lines, as well as any other loan categories that may be added to the loan portfolio), which includes but are not limited to:
Aggressively pursue collection action on delinquent accounts;
Identify, track and assign accounts to collection agency
Coordinate repossessions and disposition of motor vehicles (including Repossession Log and Worksheet; obtaining rebates on service contracts and forced place insurance coverage)
Follows-up on bankruptcies; meeting of creditors, proof of claims and reaffirmation agreements.
Responsible to provide positive member experiences at every touch point (in person, over the phone, etc.). Provide members with general information concerning the credit union, its products, services and policies. Refer members to the appropriate department for proper handling of questions/concerns, as necessary.
Have the knowledge of the credit union’s collection system to a point where minimum assistance is required from the other collection staff members or other departments.
Able to offer financial counseling to the members when needed to assist them in improving their financial condition as well as referring the members to Consumer Credit Counseling Service, as warranted.
Prepare and process necessary paperwork related to resolving disputes on loan payments, next due dates and past due amounts via payment spreadsheet, as warranted; resolve disputed credit bureau discrepancies as reported by members to the credit reporting agencies; prepare the necessary documentation to charge off delinquent loans; Pursue "NSF" (Non-Sufficient Funds) items on loan payments as well as printing a before and after of the "Loan Maintenance" screen to ensure the next due date and interest calculation dates are correct; prepare monthly Recovery report.
Maintains accurate documentation of correspondence, letters and other related documents, properly and orderly in the member's loan file at a maximum of two hours per week or as needed.
Assist with securing the collection department for closing (4:30 p.m. Monday through Thursday & 5:00 p.m. on Friday). Loan folders, correspondence, checks, etc. to be filed in the storage room.
Other Duties:
Represent HCFCU in community events, as appropriate.
Actively participate in credit union functions.
Assist management in compiling and preparing reports monthly or as requested.
Other duties as assigned.
Minimum Qualification Requirements:
Minimum three years loan collection experience, along with working knowledge of the current laws pertaining to collections, repossessions, bankruptcy and garnishments.
Basic accounting knowledge to compute average monthly incomes and/or deciphering state & federal tax returns for workouts and delinquent refinances.
Must have knowledge of Excel and Word.
Type 30 words per minute and operate a 10 Key with minimal or no errors.
Must be organized and able to meet deadlines with the ability to work independently on a daily basis with minimum supervision. Able to make sound decisions.
High school degree or equivalent.
Must be able to communicate (both in oral and written form) effectively and professionally.
Collection Clerk
Primary Responsibilities: The Collection Control Clerk is responsible for the daily clerical work within the department along with handling collection accounts between the delinquency range of 1 – 29 days. The Control Clerk will collaborate with members and provide them alternative solutions to cure their delinquency. The primary objective is to maintain the loan portfolio at a status to minimize loan losses.
Essential Duties:
Responsible for the daily clerical workload produced by the Collection Manager and Collection Control Officer(s), which includes scanning letters and other correspondence into the member’s collection file.
Obtaining loan folders for the control officers and manager.
Assist in processing the end of the month charge offs. Identify, track, and assign accounts to collection agencies.
Responsible to provide positive member experiences at every touch point (in person, over the phone, etc.).
Provide members with general information concerning the credit union, its products, services, and policies. Refer members to the appropriate department for proper handling of questions/concerns, as necessary.
Have knowledge of the credit union collection system to a point where minimum assistance is required from other collection staff members or other departments.
Prepare and process necessary documentation related to resolving disputes on loan payments, next due dates, and past due amounts via payment spreadsheet, as warranted.
Assist with securing the Collection department for closing (4:30 p.m. Monday through Thursday and 5:00 p.m. on Friday). Assure loan folders, correspondence, checks, etc. are filed in the storage room and door securely locked.
Other Duties:
Represent HCFCU in community events, as appropriate.
Actively participate in the credit union functions.
Assist management and control officers in compiling and preparing reports monthly or as requested.
Other duties as assigned.
Minimum Qualification Requirements:
Minimum one year clerical experience.
Basic accounting knowledge.
Must have knowledge of Excel and Word.
Type 30 words per minute and operate a 10 Key with minimal or no errors.
Must be organized and able to meet deadlines with the ability to work independently daily with minimum supervision.
High school degree or equivalent.
Must be able to communicate (both oral and in written form) effectively and professionally.
TELLER II
Primary Responsibilities: The Teller II is responsible to accurately process member’s transactions while providing the member with a positive, memorable experience. The Teller II position is also responsible to open new accounts and effectively profile new and existing members and make appropriate suggestions for products and services (both loans and deposits) to help them meet/exceed their financial objectives.
Essential Duties:
Responsible to ensure positive member experiences at every touch point (in person, over the phone, etc.) Ensure that new and existing members are provided information concerning the Credit Union, its products, services and policies. Actively engage members and ensures they are effectively profiled, educated and when appropriate, cross-sold additional products/services (both loans and deposits) to help them meet/exceed their financial objectives. Able to also actively engage members while opening new accounts and adding additional services to their relationship with the Credit Union.
Maintains a clear understanding of applicable regulations and disclosures, and the Credit Union’s policies and procedures. Responsible to comply with these rules and regulations as it pertains to the handling of cash and negotiable items and the servicing of member’s accounts.
Processes all transactions in an accurate and efficient manner, keeping cash differences and non-policy losses at a minimum.
Address member’s questions/concerns, including any required research. Provide members with effective solutions and alternatives in a timely manner, or, as applicable, refer them to the proper person for specific information and assistance.
Builds, retains and acquires member relationships to achieve sales and service goals for the branch. Participates in cross training opportunities to gain additional knowledge. Actively participates in all branch/Credit Union sales promotions and campaigns, including but not limited to outbound member calls and referrals.
Minimum Qualification Requirements:
One year cash handling & customer service experience preferred.
Must be able to effectively and professionally communicate to both internal customers and external members.
